Billing FAQ

You have questions? We have answers!

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HOW DO YOUR CLASSES WORK?

When you register for a class, your student will attend that SAME class every week. You pay monthly tuition regardless of the number of classes that month (it averages out to 4 classes each month). Holidays are calculated into the number of classes; other closures are not. In case of a non-holiday (i.e., weather related) closure, makeups will be granted. 

MY CHILD HAS AN ACCOUNT AT ANOTHER DYNAMITE GYM. DO I NEED TO SET UP A NEW ACCOUNT?

Yes. Each Dynamite gym (Dynamite Gymnastics Center, Bolt Parkour, Dynamite2, and The Agility Center) all have separate systems. 

HOW DO I REGISTER?

Create an account in our Parent Portal and follow the steps. If you are having difficulty, send an email to hello@dynamite2.com or call 301.977.7007.

CAN MY CHILD TRY A CLASS?

Yes. You can request a TRIAL class in the Parent Portal. After selecting the class, change Enrollment Type from ACTIVE to TRIAL. Be sure to enter your credit card information as we will charge your credit card once the Trial has been approved. ($30 for 45-minutes classes, $35 for 60-minute classes)

WHAT IF I MISS A CLASS?

Dynamite offers unlimited makeup classes as long as the makeups were excused (we received advanced notice) and your student is enrolled or on HOLD.

HOW DO I SCHEDULE A MAKEUP?

Look at the class schedule online to find a class with at least 1 student enrolled and at least 1 spot available. You may submit a MAKEUP request via the Parent Portal by selecting a class and changing the Enrollment Type from ACTIVE to MAKEUP, and/or send an email request to hello@dynamite2.com. Please keep tabs on your makeups. You may call to confirm your number of makeups remaining. Upon dropping classes, any excess makeups will need to be reimbursed at the drop-in class rate. 

HOW DOES BILLING WORK?

Dynamite offers auto-pay monthly tuition. Your account will be automatically billed on or around the 1st of every month until you drop or put your class on HOLD.

WHEN CAN I REGISTER?

Our system invites families to enroll in classes anytime. If you register for a class that occurs on the same day, our system assumes your student will attend that day’s class. If you know your child cannot attend until the following week, please wait until the following day to enroll. Please note if there are still four classes remaining in the current month after the first week it will bill for the full amount (as our system assumes four classes are in a month).

Example: If you are registering your child for a Saturday class on Saturday and do not intend for your child to attend until the following Saturday, please wait until Sunday to register.

HOW DO I CANCEL MY ENROLLMENT?

You may select any date to terminate enrollment; however, you will be charged until the last day of the selected month. Refunds will NOT be provided for parents who fail to send an email request at least 48 hours before the end of the month. We require drop requests IN WRITING (send an email to dynamite2.com with DROP REQUEST in the subject line. You may request a drop date via the Parent Portal, but an email MUST be sent. Please contact the gym if you prefer to place your account on HOLD (more information about HOLD below). 

THE SYSTEM ALLOWS ME TO SET AN END DATE MID-MONTH--CAN I PRO-RATE MY LAST MONTH?

Although the system allows for end-dates at any point during the month, our policy is to set end-dates for the LAST day of the month. You may select another day, but we will NOT issue credits or refunds if you elect to do so. 

WHAT HAPPENS TO MY MAKEUPS WHEN I DROP MY CLASS?

You lose them. Dynamite students may only keep and use their accumulated makeups while the student remains enrolled in a class or on HOLD. 

WHAT IS A HOLD?

We allow students to switch to HOLD status to retain makeups. While on HOLD, students do not have a spot in a class and do not accumulate additional makeups, but can use all accumulated makeups. HOLD status is $25/month and must be requested AT LEAST 48 hours prior to the end of the preceding month.

HOW CAN I SWITCH TO HOLD?

Send an email to hello@dynamite2.com AT LEAST 48 hours prior to the end of the preceding month. Include the student's name and the class you would like to switch to HOLD (some students attend more than one class each week).

WHY ARE THE MONTHLY RATES ALL THE SAME, NO MATTER HOW MANY CLASSES ARE IN A MONTH?

My daughter's Monday class meets three times in September, but her friend's Tuesday class meets four times. Why do we both pay the same monthly fee?

To determine monthly tuition, Dynamite calculated the number of classes offered on a specific day for the year and set our monthly pricing based on an average of four classes per month (over the course of the year). Regardless of whether the class day you select has three, four, or five classes in any given month, the monthly tuition remains fixed. This pricing structure accounts for holidays*** and other predetermined gym closures, so make-ups are only needed for missed classes.

MAY I SWITCH CLASSES AFTER REGISTERING?

Yes, you may request to transfer you or your child to a different class at any time (advanced classes, TeamTrack or Team require permission). Your new class will be added to your cart where you can review any charges. The system automatically calculates your credit due from the class from which you are switching. The system then applies that credit to the cost of the new class. You will be billed any difference. Your transfer is NOT complete until you have checked out through your cart and it is approved by an administrator.

Dynamite reserves the right to switch a student to a different class when the child has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. Students MUST be the requisite age before attending a class, regardless of teacher recommendations. The system will not let students switch if they do not meet the minimum age.

DO YOU OFFER TUITION DISCOUNTS?

Yes. We continue to offer discounts calculated automatically upon checkout. For gymnasts who enroll in more than one class, each additional class is offered at approximately 25% off the regular single-class monthly fee (we round up to the nearest $5). In addition, we offer a 5% discount off the regular single-class monthly fee when a twin sibling is enrolled in classes (discount applies only to the second twin’s enrollment). For families who enroll a third sibling in a class, Dynamite also offers a 5% discount off the monthly rate on the third child's class.

HOW DO I RE-ENROLL?

You may re-enroll at anytime. Simply log on to your account and register your gymnasts for your desired classes. It's as easy as that!

HOW DO I RE-REGISTER AFTER BEING ON HOLD?

You may enter the system and transfer from "On hold" to your class of choice for $25/month. Please note that being "On hold" does not reserve a spot in a class, but rather keeps your account active so you do not lose your make-ups. When you re-register for a class, you pick up where you left off. 

THE CREDIT CARD I ENROLLED WITH IS NO LONGER VALID. WHAT SHOULD I DO?

To participate in our auto-pay monthly billing, you must associate your account with a valid credit card number, stored in our secure online system. Should you need to update or change your credit card information for any reason, visit your payment profile to make the necessary change. Please contact us with any questions. If a monthly payment cannot be processed on the credit card we have on file, you will receive an e-mail requesting that you update your credit card information.

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes. After you register, you will receive an e-mail receipt confirming your first online payment. Depending on when you register, this receipt will show the pro-rated fee for the current month. The charge for each full month will remain the same (subject to annual inflationary pricing adjustments).

MAKE UP POLICY

Dynamite has a liberal make up policy. So long as the student is enrolled (in class or on hold), unlimited make-ups can be used for classes or exchanged for events, competitions, open gyms or daily camp. You can schedule make ups up to one week in advanced to a date you are wanting to make it up on. The class must not be full or empty. You can schedule your make up by selecting the class and selecting make up in the drop down on the next page.


Don't see answers to your questions? Send an email to hello@dynamite2.com or call 301.977.7007.